Tuesday, 28 May 2013

The question that has come across many people's head about the tipping system in cruiselines is vry confusing. And believe me,  guests who are on vacation will surely not want to keep a pen, paper and calculator to calculate gratuity for waiters and room stewards.

It is high time the companies understood this.All the companies know how to be customer oriented and look for customer satisfaction. But they don't realise at all that by pushing the calculation onus of tipping onto the guests to avoid paying these staff, they are actually putting the guests in agony. Like i said, no one on vacation would want to spend time and money calculating gratuity.Why don't the companies give the guests a  notice which says exactly  how much cash has to be paid to which staff doing the guest service?
With the present system, due to inflation many guests still don't pay the staff because they have an option not to pay. These staff are left in tears and no one cares for them, with a remark that " probably your service was not upto the mark and so the guest did not pay you." Absolutely no one to turn to for help or even to get some consoling words.

The calcutaion is such:-
Waiter
3.50USD per day per guest
assistant waiter
1.50USD per day per guest
room steward
i don't know how much may be 2.75USD per day per guest.

But who is aware about all these information? The staff also blames the guests of not paying without being aware of the fact that the guest too   unaware of the very same fact.
Who is to be blamed and who is going to take the onus of informing the unaware American guests cruising with us so many times a year? Guests think that we are being paid handsomely by the cruiseline companies, but no one knows that we depend on the guests entirely to be paid for our services.
Point to be thought about keenly.
Ciao bellas and bellos.
LOLZ

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