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Yes, it is Halloween in America. But, this is no trick
and it certainly is no treat.
Carnival Cruise Line
crew members have come forward to tell their side of the story, and for the
most part, it is not a pretty picture. Much of the story is disturbing, and I
am sure all of the story will be disputed by Carnival Cruise Lines and their advocates.
There is no way to prove
if any of it is true, we have to just take it at face value. But, to some
degree none of this is new news, as it fits the final pieces into the horror
puzzle that passengers have been sharing pieces of in recent years.
The crew members who
seem to have the largest base of complaints are kitchen, bar staff and waiters.
For the most part, what we heard was they loath Americans and their relentless
demands. The list of complaints was wide.
ALCOHOL DRINK QUOTAS
They say there is a
problem with passengers becoming angry because they they are having alcoholic
drinks pushed on them by Carnival crew. According to several crew members, they
are forced to push alcohol on passengers and push it hard.
They are given target
sales goals ,"quotas" by their supervisors according to their reports
and if they are not reached, the crew member is terminated. Those targets are
high, and if true, show a basis for the drunken antics onboard ships that have
ended tragically for many.
We have heard this same
charge by passengers and even some journalists who say alcohol sales and the
sales of goods onboard cruse ships from various lines are a high prority.
Liquor is used to prime people into compliant states of mind in preparation for sales pitches
including excursions, artwork, jewelry and health products.
Alcohol excess has also
been identifed as major cause of excessive gambling losses in casinos around
the world where alcohol is permitted. This is why some casinos with an ounce of
ethics prohibit drinking in their casinos. The cruise line has a captive
audience during most of the cruise, and the cheap cruise booking is only an
appetizer on the plate of industry profits.
Numerous crew say when
they took the job they had no idea it was a sales job, with sales background a
very important asset. They say they have seen co-workers terminated for not
meeting sales goals on the alcohol, simply because they had no idea how to
"sell" the product quickly and move onto the next sale.
If they are too friendly
with the passengers they waste valuable time to sell booze to other passengers.
But, making friends can go a long way in selling the drinks. They say the
pressure is unbearable to meet quotas at the end of a long day, especially the
last night of the cruise when they are exhausted.
THE LAST NIGHT OF THE
CRUISE IS THE MOST DANGEROUS
This information of
excessive alcohol pushiness coincides, perhaps coincidentally with many Cruise
Bruise missing passenger cases that begin with " . . . it was the last
night of the cruise . . . ". It may explain numerous missing persons cases
onboard where the alcohol may have contributed to boldness of a crime.
Such cases might be Jill Begora, Christopher Caldwell, Annette Mizener, Roberta Muzquiz Pagan, Sabin L, Mia Yokoyama McDonald, Mandy Pierce, Amy Lynn Bradley, Randall Gary, David T Pincus, Andrew Gready, Glenn Sheridan, Vonnie Ales, Karleen Pang, Tammy Grogan Un-named Carnival
Passenger.
All the above passengers
went missing on the last night of their cruise and remain as unsolved
mysteries. There were no witnesses. They comprise about 80% of the missing
person cases in our data base where the passenger was not seen falling
overboard, jumping overboard or are known to have gone overboard after leaving
a suicide note. This makes the last day and night of the cruise the most
dangerous day for a passenger in the unsolved mystery category.
If we add in Karen Roston, who we know was murdered by being thrown overboard on the last
night of her cruise, by her husband (later convicted) and Paige Washington who was also murdered by her mother on the last
day of the cruise (later convicted) the percentage of last day possible murders
rises.
One crew member poses a
general question to all guests. Where do you think your luggage goes after you
set it out the night before the ship comes back home? He explains that it
goes to the crew area of course where they go through it to take what
they want. It is not hard to decide which bags to go through from which cabins,
because the guests are flaunting their electronics throughout the cruise and a
mental note is made of which bags to target. We have had passengers come to Cruise Bruise who cruised on other lines and tell us this
exact scenario, on more than one occassion, so it comes as no surprise.
But, it is not just
guests targeted for theft, other crew members say their paychecks (cashed) were
taken right after their bags were packed for disembarking. They left the ship
with no pay at all.
Since it is the last night of the cruise that luggage is left out in the hall and thefts take place, it also coincides
with those mysterious passenger disappearances. Can it be that the last night
of the cruise is well-known to criminals, both crew and passengers alike,
as the time to commit the perfect unpunishable crime?
ALCOHOL BRAND DECEPTION
One bartender says that
when a passenger orders a premium brand of liquor such as Grey Goose vodka
often an inferior budget house brand is substituted if the passenger is not
watching. This is done to protect the inventory levels of the high priced
brands when too much of the premium brand is measured into drinks. He too says
the cleanliness procedures he would love to follow but it is "nearly
impossible" because of shortage of cleaning chemicals. Chemical shortages
for barware and place settings could explain quick spread of illness.
THE UNLIMITED FOUNTAIN
CARD
This complaint
intermixes with the complaint of the endless soda pop drink card "fountain
card" for kids and adults. Crew members say that many passengers feel they
should have an endless amount of soda pop and as a result are constantly
demanding their free pops so they can get their money's worth. This slows down
the selling of alcohol and places additional pressure on the crew to hustle
those paid drinks. The worst down side is not being tipped for all those free
beverages they are serving . As a result, in the diningrooms they try to avoid
the tables with families and children because they consume the most amount of
the non-quota drinks.
CREW KEEP THEIR MOUTH
SHUT
One crew member defends
Carnival Cruise Lines, saying that if you close your eyes to all that goes
on, you can realize your dreams and see ports that guests see. If you
open your eyes to the reality of life on a Carnival ship, it will "destroy
you" and you will just "keep on dreaming".
AMERICANS TARGETED
Still more troubling is
the comments by several crew that many of those who work onboard are from
countries that hate Americans, and they wonder aloud why the Americans do not
realize this and not cruise.
They say crew from India
many who hate Americans frequently sabotage the food and the drinks. One galley
cook says that the Indians (from India) control the kitchen and
they never wash their hands after using the restroom. Nobody checks to see that
the cooks are wearing their gloves in the galley. It is no wonder the people
get sick.
This fact is supported
on a consumer watchdog site by a passenger who became ill on a Carnival cruise.
"My family was on a
four day cruise [aboard Carnival] to Mexico and all of us became sick on the
last day of the cruise. All the symptoms were consistant with a Novovirus. This
was not suprising due to some of the sanitation practices we witnessed on the
ship. Those practices included crew members not washing their hands after using
the head or following sneezing or coughing." Kirk of Trabuco Canyon
They claim that if food
is sent back by the passenger, it is thrown in the trash, contaminated with
filth and spit, then re-served. This is not a problem limited to
cruise ships, as you will see in
that video. Two employees are being sued by A & P for what is shown in
their video.
They also say that food
that hits the floor, goes right onto the plate, and nobody says a word for fear
of retaliation. Then, there is the room service delivery, don't bother to
complain about that because the beverages are tampered with spit or a
"potion" says one waiter.
A crew member we call
Rau says he works in the casino and hates his job as the passengers who lose
money are extremely mean sometimes. He says that cabin stewards who are unhappy
with the passengers collect bodily fluids passengers have left behind and put
them onto the drinking glasses in the cabin.
DOING THE RIGHT THING
"NEARLY IMPOSSIBLE"
You would think that the
food is at least served on a clean plate, think again. One crew member who says
he is a galley supervisor says that dishes are washed quite often with water
alone, as the "chemicals" to clean the dishes are not in supply. If
they run out at sea, they have no more until they are back in port, and it is a
frequent problem.
One crew member, a
waiter from the Philippines says that on CDC inspection date, it is a joke. The
ship is ship shape for two days a year, both of them the CDC inspection date,
which they have advance notice of.
DISGRUNTLED WORKERS
What we heard from a
dozen crew members was they are unhappy. They are unhappy because they are
underpaid and over-worked, often working several hours a day of overtime, they
are never paid for. They are also unhappy because the passengers do not treat
them well and tip very lightly, if at all.
They are unhappy because
Americans tell them if they do not like it, quit and go home. Some say they
would love to quit but there are no jobs in their third world country and they
have a family counting on them to bring home that little bit they do make.
Also, once on the cruise, they are trapped. If they want to leave or get terminated
they are forced off in port right where they are, and have to find their own
way home.
Yet, another says they
never tell the guests how they feel, they have to smile no matter what and tell
guests when they ask, that "yes, we love the job". One crew member
posed the question, "Do they really think I can tell them that I hate my
job? I would lose my job!"
HIGH COMPANY PROFITS
WHILE WORKERS MAKE CENTS AN HOUR
How much pay do crew
make? All the crew who spoke say that they are not allowed to discuss how much
they are paid. But, one says anyway, it is less than any minimum wage. Gallery
steward and hotel stewards make $550 a month. They work 12 to 14 hour days,
seven days a week.
On a 30 day month that
is only $1.52 an hour for 12 hour days. Out of that, they have to pay other
crew members for favors in order to perform their job. This means the real pay
is less than a buck an hour for the crew members who work the hardest. They
rely on tips heavily but say that on those cheap Carnival cruises tips are
poor.
This too is not
surprising as waiters and waitress across America have been screaming about the huge
increase in non-tippers. So much so, some restaurants have resorted to
adding the tip onto the meal ticket, automatically.
One crew member says he
works 11 to 16 hour days, seven days a week for only $600 per month or on
average about $1.42 an hour.
Common complaints are
crew are worked until exhausted and under those conditions mistakes are made
and they become injured due to their weakened mental and physical state as well
as easily falling ill. Once injured, they are put off the ship at the next port
to find their way home, frequently without any medical care. Crew have seen
what happens when management doesn't get what they want, so they smile and keep
their mouth shut just hoping to finish their contract and make it back home.
Hardest hit though is
the hair dressers and spa technicians or as they are called the 'steiners'. One
says she is paid only $49 a week and normally would make her money on tips.
However she was on a "no-tipping"ship. Steiners are generally suppose
to make a commission on the salon products they sell.
One requirement for
recruiting them is a strong sales ability. The strong sales ablility is
prevalent in many of the guest interaction roles. Crew are told to push
products, and push them hard.
One recruiting firm,
Steiner TransOcean, Steiner Training Ltd, has confirmed this low pay for
the steiners, and confirms that those crew work 12 hour days with very little
time off during those 12 hours. But, they claim the steiners only work 66 hours a week for $50 or $0.75 an hour and get commissions.
When that is all you make unless you shove products down the passenger's
throats, there is clear motivation to sell hard.
Steiner, headquartered
in Nassau, Bahamas provides dirt cheap labor of about 2,000 crew members on
average for 129 cruise ships including those owned by Carnival Cruise Lines,
Celebrity Cruises, Crystal Cruises, Cunard/Seabourn Cruise Lines, Holland
America Line,, Norwegian Cruise Lines, Princess Cruises and Royal Caribbean
Cruises.
While those Steiner
sends to the cruise ships make less than a buck an hour, Steiner Leisure's
revenues for the third quarter
ending September 30, 2007 rose 11.2% to $140.4 million from $126.3 million
during the comparable quarter in 2006. Income from continuing operations for
the third quarter was $11.4 million in both 2007 and 2006. Steiner not only
provides cheap labor to cruise ship, they also send employees to land based
businesses such as casinos and hotels. There is no information as to whether
those workers are paid more or less than the cruise ship based workers.
Their stock, STNR is
traded on the NASDAQ and is currently in the mid $40 range.
IT IS NOT WHAT YOU KNOW
IT IS WHO YOU B---
One frustrated crew
member, who says she worked as a supervisor was told who to promote, and had no
choice, though others had worked harder and were more qualified. She was told
by her supervisor who to promote. She claims one woman was promoted soley
because she was having an affair with a manager, and she names both of their
names.
SHIP JUMPERS
What echoed loudest was
morale was very low for some crew members, especially those from developing
nations and that ship jumping is a problem.
Ship jumpers are ship
crews from other countries, who leave the ship while in a foreign port, never
come back, disappearing into the population of some large American city. The
Customs and Border Protection (CBP) confirms this saying "thousands"
of crew members jump ship each year, though some are from cargo ships. The CBP
doesn't seem to keep any real statistics on this, as odd as that is. They have
no idea of any exact numbers of jumpers from any sector of the maritime industry.
Many crew members are
afraid to talk, saying that "carnival has a long arm." Whether
Carnival has a long arm or not, can not be documented but we do know this.
SILENCE OF THE SHEEP
In our video library we
have had quite a few crew videos that were not flattering to the cruise lines.
Once placed on our website, only a short time later some of those videos
disappeared. We don't know if the crew member(s) became afraid the cruise line
would see it and come after them, they would lose their job, not be able to get
a job on other cruise ships or whether the line recognized the ship and had You
Tube pull the video. The videos disappearing are from crew on various cruise
lines, not just Carnival. But, there is a growing trend of crew video
disappearing into thin air.
Only today I have
uploaded two very incriminating crew videos. They will likely only be there for a short time, before they too
disappear. Check in our video library to see them. But, let me warn you
right now, they are SHOCKING after hour videos of a sexual nature, the most
graphic we have had.
One of the videos we
were about to download today, disappeared from the You Tube site during a
second download and a message said the video was a violation of the You Tube
policy. Oddly enough, that video had been there only a few minutes before. But,
we did get to see the entire video though and it was the most shocking employee
video of obscene behavior on the employer's premises I have ever seen, in any
industry.
It comes as no wonder
that a teen passenger was told, as seen in his video, that condoms for the crew are free, at least on the ship this passenger
was on.
We have seen many
pro-industry postings that say remarks and statements by crew are those of
"disgruntled employees' and have no validity. Given the increasing numbers
of crew who are "disgruntled", that in itself tells us to some degree
how the cruise lines, this one in particular treats their employees. Happy
employees do not try to spread "invalid" complaints, they love their
jobs and happily make careers of them.
On the other hand, if
you run naked through the hallways for ten minutes, and your photos show up on
a website, it is likely a given you will be terminated, unless you have
connections in very high places. In that case an employee might become
disgruntled, unjustly so.